Terms and conditions
General Terms and Conditions
Before using this website, please read the following terms carefully.
If you wish to become a customer or an active user of our online store, use our services only if you agree to all the provisions of these General Terms and Conditions (hereinafter referred to as “GTC”) and consider them binding. By using the online store, you confirm that you have read, understood, and agreed to these terms as a condition of using the site.
A contract concluded through the online store arises exclusively in electronic form as an online purchase agreement. The document will not be archived separately and cannot be subsequently retrieved after conclusion. The contract is not bound to any specific code of conduct. The privacy statement is available separately on the website in the relevant section and can be viewed or downloaded.
If you have any questions regarding the operation of the online store, the ordering process, or delivery, you can contact us using the provided contact details.
Purpose and Nature of the Products
Our products are intended exclusively as raw materials for research, further production, or aromatherapy use. They are not suitable or approved for human consumption in any form.
Products are sold as loose, “untouched” botanical materials without any instructions for use on the human body. They are not intended for diagnosing, treating, preventing, or alleviating any disease or health condition. They are not approved for internal or external use on humans.
The information provided on this website is intended solely for educational and informational purposes. The products are primarily intended for:
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Non-consumable botanical samples,
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Collection and legitimate research,
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Educational purposes,
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Candle or soap making,
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Decorative purposes.
No information provided on the site or through communication with the company may be interpreted as a recommendation, approval, or instruction for human consumption. Information from external sources does not replace professional medical advice and must not be used to violate these terms or applicable laws.
Any further sale of products for human consumption or therapeutic purposes is strictly prohibited, except where explicitly permitted by law. Violation of this condition may result in the immediate termination of the user account and orders and may have legal consequences under applicable legislation. The seller reserves the right to terminate user accounts or cancel orders that are in violation of these conditions.
Territorial Restrictions and Customer Responsibility
All products are intended for sale and distribution within the European market. Before making a purchase, it is the customer's responsibility to familiarize themselves with the applicable legislation and local legal regulations of the country to which the goods will be delivered or used.
The customer bears full responsibility for the purchase, import, possession, or use of products that are restricted or prohibited in a particular country.
Status of the Operator
The online store may operate as an online marketplace platform through which offers from multiple independent sellers – business entities – are presented and made accessible. In such cases, the platform operator acts as an electronic commerce intermediary and an information society service provider, enabling the conclusion of contracts between the customer and the individual sellers.
I. Basic Provisions
1.1. These general terms and conditions (hereinafter “GTC”) govern the mutual rights and obligations between the sellers listed below and the buyer when concluding purchase agreements through the online store available at https://herbalboost.sk Opens in a new window (hereinafter “online store”).
1.2. Legal relations with consumers are primarily governed by:
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In the Czech Republic: Act No. 89/2012 Coll., Civil Code, and Act No. 634/1992 Coll., on Consumer Protection,
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In Hungary: Act V/2013 on the Civil Code and Government Decree 45/2014 (II.26.) on distance contracts,
as well as directly applicable European Union legislation.
1.3. Sellers are:
INFINITY-TRADE HUNGARY Kft.
Company registration number: 13-09-237352
Tax number: 32692152-2-13
Registered office: 2724 Újlengyel, Nyári Pál utca 15., Hungary
Email: infinity.trade.hu@proton.me
Responsibility: sale and distribution of products containing Mitragyna speciosa (kratom) and related products.
Fastrise s.r.o.
Company ID: 21949425
Registered office: Jaurisova 515/4, 140 00 Prague 4, Czech Republic
Email: herbalboost@proton.me
Responsibility: sale and distribution of other products offered in the online store.
1.4. The online store may operate as an online marketplace platform through which products from multiple business entities are offered. The buyer acknowledges that the purchase agreement is always concluded directly between the buyer and the specific seller identified for the product.
1.5. Each seller issues tax documents separately for the goods they deliver and bears separate responsibility for fulfilling legal obligations arising from the concluded purchase agreement, including liability for defects, complaints, and compliance with statutory information obligations. The buyer is informed of the identity of the contractual party no later than in the order confirmation and on the issued invoice.
1.6. The buyer acknowledges that the legal status of certain products, particularly products containing Mitragyna speciosa (kratom), may vary according to the legislation of individual states and may change over time. Sellers make reasonable efforts to monitor legislative changes, but the final responsibility for verifying the legality of import, possession, distribution, and use of goods in the destination country rests with the buyer.
1.7. Sellers reserve the right to refuse or cancel an order if it is evident that the delivery of goods would be contrary to the legal regulations of the country of delivery or could result in a violation of the seller's legal obligations.
II. Product and Pricing Information
2.1. Information about the products, including main characteristics, descriptions, any usage restrictions, and prices, is provided for individual products in the online store. This information represents a description of the goods based on the available data from the manufacturer or supplier.
2.2. All prices include value-added tax (VAT) and all legally required fees. Shipping costs and any additional costs are communicated to the buyer before order dispatch during the ordering process.
2.3. Product presentation in the online store constitutes an invitation to submit an offer to conclude a contract (invitatio ad offerendum) under § 1732 para. 2 of the Czech Civil Code and relevant provisions of Hungarian civil law. Placement of products in the online store does not constitute a legally binding offer to conclude a contract.
2.4. The seller is not obliged to conclude a purchase agreement with the buyer, particularly in cases of:
a) stock depletion,
b) obvious pricing errors,
c) suspicion of legal violations,
d) misuse of the ordering system.
2.5. In the case of an obvious pricing error (e.g., a price clearly inconsistent with usual market value or a technical system error), the seller reserves the right not to conclude the purchase agreement or to withdraw from it if already concluded, without undue delay after detecting such an error. The buyer will be promptly informed.
2.6. Any discounts on the purchase price cannot be combined unless explicitly stated otherwise. Discount application is only possible under conditions set by the seller.
2.7. The seller reserves the right to unilaterally change product prices. Price changes do not apply to purchase agreements concluded before the new price comes into effect.
III. Order and Conclusion of Purchase Agreement
3.1. The buyer may place an order for goods via:
a) a customer account after prior registration, or
b) an order form without registration.
3.2. When placing an order, the buyer must provide truthful, complete, and current information. Information provided in the order is considered correct by the seller. Before submitting the order, the buyer is allowed to review and modify the entered data, including the ability to identify and correct input errors.
3.3. An order submitted by the buyer through the online store is considered a proposal to conclude a purchase agreement.
3.4. Immediately after submitting the order, the buyer receives an automatic confirmation of receipt of the order to the email address provided. This confirmation is for informational purposes only and does not constitute acceptance of the proposal to conclude a contract.
3.5. The purchase agreement is concluded only when the seller expressly confirms the order (acceptance of the proposal) via email sent to the buyer. The order confirmation includes identification of the seller, specification of goods, price, and delivery method.
3.6. The seller reserves the right not to accept an order, particularly if:
a) the product is unavailable,
b) there are doubts about the buyer’s age,
c) the buyer has violated previous contractual obligations,
d) delivery to the chosen country is legally impossible.
3.7. If the buyer is a consumer, by concluding a distance contract, they confirm that they were properly informed of all legally required information before concluding the contract, in accordance with the applicable laws of the Czech Republic, Hungary, and European Union law.
3.8. The buyer declares that they are 18 years of age or older on the date of order submission. The seller is entitled to request age verification, especially for products subject to age restrictions. If the buyer cannot prove the age requirement, the seller is entitled to cancel the order.
3.9. The contract is concluded electronically and is archived by the seller for the period required by applicable law. The buyer is not granted direct online access to the archived contract but may be provided with a copy upon request if legally permitted.
3.10. The language of the contract is Slovak, Czech, or Hungarian, depending on the language version of the online store in which the order was placed.
IV. Customer Account
4.1. Based on registration on the online store, the Buyer may create a customer account, through which they are authorized to place orders, track order history, and use other functionalities of the online store.
4.2. During registration, the Buyer is obliged to provide truthful, accurate, and complete information. The Buyer is required to update the information in the customer account without undue delay in the event of any changes. The information provided by the Buyer is considered correct.
4.3. Access to the customer account is secured by a username and password. The Buyer is obliged to keep login credentials confidential and protect them against misuse by third parties. The Seller is not liable for any damage caused by the Buyer’s failure to comply with this obligation.
4.4. The Buyer is not entitled to allow third parties to use the customer account. In case of suspicion of unauthorized use of the account, the Buyer must immediately inform the Seller.
4.5. The Seller is entitled to temporarily suspend or cancel the customer account, especially if:
a) the Buyer breaches these GTCs,
b) provides false or misleading information,
c) the account is not used for a long time,
d) there is reasonable suspicion of account misuse or unlawful activity.
4.6. The Buyer acknowledges that the customer account may not be continuously available, particularly due to necessary hardware or software maintenance or outages caused by force majeure.
4.7. There is no legal entitlement to establish a customer account. The Seller is entitled to refuse registration or cancel the account without giving reasons, provided that it does not violate mandatory consumer protection provisions.
V. Payment Terms and Delivery of Goods
5.1. The Buyer may pay the purchase price of the goods by the following methods:
a) cash on delivery upon receipt of the goods,
b) cashless transfer to the bank account of the respective Seller listed in the order confirmation,
c) or any other payment method currently available in the online store.
5.2. The purchase price is due:
a) in case of cash on delivery, upon receipt of the goods,
b) in case of cashless payment, within 7 days from the conclusion of the purchase contract, unless stated otherwise.
5.3. In case of cashless payment, the Buyer must provide the correct variable symbol or other payment identifier. The Buyer’s obligation to pay is fulfilled at the moment the relevant sum is credited to the Seller’s account.
5.4. The goods are delivered to the Buyer:
a) to the address provided in the order, or
b) via a pickup point or other delivery method chosen by the Buyer.
5.5. If the Seller is obliged under the contract to deliver the goods to the location specified by the Buyer, the Buyer is obliged to accept delivery. If the Buyer unjustifiably refuses to accept the goods, this does not constitute withdrawal from the contract, and the Seller is entitled to claim compensation for costs associated with unsuccessful delivery.
5.6. The Seller fulfills the delivery obligation by handing over the goods to the Buyer or the first carrier for transportation to the Buyer. In the case of a contract between a business and a consumer, the risk of damage to the goods passes to the consumer upon receipt of the goods.
5.7. Ownership of the goods passes to the Buyer only upon full payment of the purchase price unless otherwise stipulated by law.
5.8. Unless agreed otherwise, the Seller shall deliver the goods without undue delay, no later than 30 days from the conclusion of the purchase contract. If the Seller fails to deliver the goods within this period, the Buyer is entitled to grant an additional reasonable period for performance. After its ineffective expiry, the Buyer may withdraw from the contract.
5.9. Shipping costs and delivery method are indicated in the order process before the order is definitively submitted. The cost depends on the chosen shipping method, payment method, and destination country.
5.10. Upon receipt of the goods, the Buyer is obliged to check the integrity of the packaging and shipment. In case of visible damage to the shipment, the Buyer is entitled to refuse to accept it or prepare a damage report with the carrier. This does not affect the Buyer’s rights regarding defective performance.
VI. Withdrawal from the Contract (Consumer)
6.1. If the Buyer is a consumer, they have the right to withdraw from a distance contract without giving a reason within 14 days from the day of receipt of the goods, in accordance with the relevant provisions of the Czech Civil Code, Hungarian Government Decree 45/2014 (II.26.), and Directive 2011/83/EU on consumer rights.
6.2. If the contract involves delivery of multiple goods or delivery in parts, the withdrawal period starts from the day of receipt of the last delivery or part of the goods.
6.3. The consumer may notify withdrawal, in particular:
a) by sending an email to the contact address of the respective Seller, or
b) in writing to the Seller’s registered office.
A model form may also be used if published on the website, but its use is not mandatory.
6.4. To meet the withdrawal period, it is sufficient for the notice to be sent before the expiry of the relevant period.
6.5. In case of withdrawal, the consumer must send or hand over the goods to the Seller without undue delay, no later than 14 days from the withdrawal notice. The consumer bears the costs of returning the goods unless stated otherwise.
6.6. The consumer is responsible for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, properties, and functionality of the goods.
6.7. The Seller shall refund all payments received from the consumer, including the costs of the cheapest offered delivery method, without undue delay, no later than 14 days from the day the withdrawal notice is received. The Seller is not obliged to refund payment before the goods are returned or proof of shipment is provided, whichever occurs first.
6.8. The Seller shall refund payment using the same method used by the consumer unless the parties expressly agree otherwise and provided it does not incur additional costs for the consumer.
6.9. The consumer does not have the right to withdraw from the contract in cases specified by the relevant legal provisions, in particular:
a) goods supplied in a sealed package that is unsuitable for return due to health or hygiene reasons if the package has been opened,
b) goods made to the consumer’s specifications or tailored to personal needs,
c) other cases specified by applicable civil law.
6.10. The provisions of this article apply exclusively to consumers. Buyers acting as entrepreneurs do not have the right to withdraw from the contract without reason unless explicitly agreed otherwise.
VII. Rights Regarding Defective Performance (Complaints)
7.1. The Seller is responsible to the Buyer that the goods are free from defects at the time of receipt. Specifically, the Seller guarantees that at the time of receipt:
a) the goods have the properties agreed upon by the parties or described by the Seller or manufacturer,
b) the goods are suitable for the purpose for which such goods are usually used,
c) the quality or workmanship corresponds to the agreed sample or model, if specified,
d) the quantity, extent, or weight corresponds,
e) the goods comply with legal requirements.
7.2. If a defect appears within 12 months from receipt of the goods by the consumer, it is presumed that the goods were defective at the time of receipt unless proven otherwise or if the nature of the goods or defect excludes it.
7.3. The consumer is entitled to exercise rights regarding a defect occurring in consumer goods within 24 months from receipt, unless legal provisions specify a shorter period for a specific type of goods.
7.4. In case of a defect, the consumer may request:
a) defect removal by repair,
b) a reasonable discount on the purchase price,
c) delivery of a new defect-free item if not disproportionate to the defect,
d) withdrawal from the contract in case of a substantial breach or if the defect is not remedied within a reasonable period.
7.5. The Seller shall handle the complaint without undue delay, at the latest within 30 days of filing, unless a longer period is agreed with the consumer. The outcome will be communicated electronically or in writing.
7.6. The Buyer is obliged to file a complaint without undue delay after discovering a defect, in writing or electronically to the contact address of the respective Seller. The complaint must include order identification, description of the defect, and the requested resolution method.
7.7. These provisions do not apply to defects caused by:
a) improper storage or handling by the Buyer,
b) use contrary to the intended purpose of the product,
c) normal wear and tear,
d) intervention by a third party.
7.8. If the Buyer acts as an entrepreneur, liability for defects is governed by relevant commercial law provisions and applicable civil law, with the parties allowed to agree on a different liability regime.
7.9. The Buyer always files a complaint with the Seller listed on the invoice for the respective goods.
VIII. Delivery and Communication
8.1. The parties agree that mutual communication may take place primarily via email or through the contact form available on the online store.
8.2. The Seller delivers documents to the Buyer’s email address provided in the order or customer account. A document is considered delivered at the moment it is sent to the specified email address unless it is proven that the message was not delivered due to reasons on the Seller’s side.
8.3. The Buyer delivers documents to the respective Seller’s contact email provided in these GTCs or on the website. A document is considered delivered at the moment of verifiable delivery to the Seller’s email inbox.
8.4. If legal regulations require written delivery, communication may also be carried out via postal mail to the Seller’s registered office.
8.5. The Buyer is obliged to provide correct and functional contact details. The Seller is not responsible for undeliverable messages caused by incorrect or outdated information provided by the Buyer.
IX. Personal Data Protection
9.1. The Seller processes the Buyer’s personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and the Council on personal data protection (GDPR) and the applicable laws of the Czech Republic and Hungary.
9.2. Data is processed exclusively for the purposes of:
a) order processing and delivery of goods,
b) issuing tax documents,
c) communication with the Buyer regarding complaints, questions, or complaints,
d) fulfilling the Seller’s legal and tax obligations.
9.3. Each Seller (INFINITY-TRADE HUNGARY Kft. and Fastrise s.r.o.) acts as a separate data controller. The Buyer is informed which Seller processes their data based on which Seller is responsible for delivering the specific goods, as indicated on the invoice and order confirmation.
9.4. The Buyer has the right to:
a) access their personal data,
b) correct inaccurate or incomplete data,
c) request deletion of personal data to the extent permitted by law,
d) restrict data processing,
e) data portability,
f) lodge a complaint with the supervisory authority (Czech Office for Personal Data Protection, Hungarian NAIH – National Authority for Data Protection and Freedom of Information).
9.5. Detailed information on personal data processing is provided in the “Privacy Policy” document, available on the online store’s website for download.
9.6. The Seller processes personal data only for the period necessary for the purposes for which they were obtained or for the period required by law. After this period, data will be securely deleted or anonymized.
X. Responsibility and Product Safety
10.1. The Buyer acknowledges and agrees that all products purchased through the online store are intended solely for legal use within permitted activities (e.g., research, manufacturing, educational purposes, aromatherapy, decorative purposes) and are not intended for internal or external human use, diagnosis, treatment, prevention, or mitigation of diseases or health conditions.
10.2. The Buyer uses the products entirely at their own risk. The Seller does not claim or promise any therapeutic, preventive, or medical effects of the products, and provides no instructions for internal or external use.
10.3. The Buyer is fully responsible for the legality of importing, possessing, using, and distributing the products in their country or jurisdiction. The Seller points out that the legal status of substances contained in the products (e.g., kratom – Mitragyna speciosa) may differ between countries and may change over time.
10.4. The Buyer undertakes to verify all applicable laws and regulations regarding the purchased products in their country before placing an order and receiving the goods. The Buyer bears full responsibility for any violation of these regulations, including fines, confiscation of goods, or other legal consequences.
10.5. The Seller reserves the right to refuse an order or withdraw a product from sale without bearing any liability for the consequences to the Buyer if a new legal regulation or authority decision prohibits the sale or import of the product into a particular country.
10.6. The Buyer undertakes not to accumulate, sell, distribute, or provide products to persons under 18 years of age and must not violate local, national, or international laws.
10.7. The Buyer assumes full legal and financial responsibility for all consequences arising from their use, distribution, or sale of the products, including third-party claims. The Buyer agrees to indemnify and hold the Seller harmless from any claims, losses, fines, or legal consequences arising from a breach of these obligations.
XI. Dispute Resolution
11.1. Any disputes arising between the Seller and the Buyer from these Terms and Conditions or the purchase contract shall primarily be resolved amicably through email or written communication. The Buyer undertakes to provide all relevant information and evidence for the purpose of handling complaints or claims.
11.2. If the dispute cannot be resolved directly with the Seller, the Buyer may resort to alternative dispute resolution methods under the applicable laws of the Czech Republic and Hungary. The Seller points out that consumer protection oversight is performed by the Czech Trade Inspection Authority (ČOI) or the relevant authorities in Hungary.
11.3. The Seller reserves the right to refuse dispute or complaint resolution if the Buyer has violated the conditions of product use, particularly laws regarding import, possession, or distribution of substances contained in the products.
11.4. The Buyer may not claim compensation or other remedies from the Seller in cases where the reason for the dispute arose from their own unlawful or inappropriate conduct.
11.5. All disputes are governed by Czech and Hungarian law, with the competent court for dispute resolution being the court at the Seller’s registered office, unless the law explicitly states otherwise.
XII. Final Provisions
12.1. These Terms and Conditions take effect on the date of their publication on the website and apply to all contracts concluded thereafter. By using the online store, the Buyer confirms that they have read, understood, and agree to be bound by these conditions.
12.2. The Seller reserves the right to amend or update these Terms and Conditions at any time, with the new version published on the website and applying to all contracts concluded after the effective date of the changes.
12.3. The Buyer is obliged to review the applicable laws in the country where they intend to use, possess, or import the products. The Buyer bears exclusive responsibility for violating local, national, or international laws.
12.4. The Buyer undertakes to indemnify the Seller for any third-party claims or legal consequences arising from their violation of obligations under these Terms and Conditions, including failure to comply with age limits, prohibited imports, or improper use of products.
12.5. The Seller acts as a marketplace where offers from multiple sellers may be displayed. The Buyer acknowledges that each seller is responsible for their own products and services, and the Seller is not liable for unlawful conduct or defects of third-party products displayed on the platform.
12.6. Any notices, communications, or messages between the Seller and the Buyer shall be conducted electronically via email or the customer account, unless otherwise specified.
12.7. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions remain in force, and the parties undertake to replace the invalid provision with a valid provision with the same or similar purpose.
12.8. These Terms and Conditions are governed by the laws of the Czech Republic and Hungary, with the provisions of Article XI regarding dispute resolution applying in case of disputes.